1. Order Process

Customers can browse and select products on the website.

Once the order is placed, you will receive an order confirmation via email.

Orders are processed within 1-2 business days.

2. Payment

We accept [list payment methods, e.g., credit/debit cards, PayPal, etc.].

Payment must be completed before the order is shipped.

3. Shipping & Delivery

We ship to [specify locations, e.g., nationwide or international].

Shipping times vary depending on location but typically take [X] business days.

Shipping fees are calculated at checkout.

Customers will receive a tracking number once the order is dispatched.

4. Returns & Exchanges

We accept returns or exchanges within [X] days of delivery.

Items must be unused, in original packaging, and in the same condition as received.

To initiate a return, contact us at [email/contact info].

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

5. Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive damaged or incorrect items, contact us immediately at [email/contact info].

We will arrange for a replacement or refund as soon as possible.

6. Privacy & Security

We respect your privacy and protect your personal information.

Payment details are processed securely via trusted payment gateways.

We do not share your information with third parties except as necessary to fulfil your order.

7. Customer Support

For any questions or issues, please contact us at lylarorocreations@gmail.com

Our support team is available Monday to Friday 10am till 5pm. All emails will be answered with 48 hours of receiving the email. 

Lyla and Ro Ro Ro Creations - Terms and Conditions

1. Introduction

Welcome to Lyla and Ro Ro Ro Creations. By using our website and/or placing an order with us, you agree to comply with and be bound by the following terms and conditions.

2. Products and Availability

All products are subject to availability.

We reserve the right to discontinue or modify products without notice.

We strive to display product colours and images as accurately as possible but cannot guarantee exact matches due to screen differences.

3. Ordering

Orders placed through the website constitute an offer to purchase.

We reserve the right to accept or decline any order at our discretion.

Once your order is accepted, we will send you a confirmation email.

4. Pricing and Payment

Prices are as listed on the website and are subject to change without notice.

Payment must be made in full at the time of purchase.

We accept [list payment methods].

All payments are processed securely.

5. Shipping and Delivery

We ship to [list locations].

Shipping times and fees are estimated at checkout.

We are not responsible for delays caused by the courier or customs.

Risk passes to the customer upon shipment.

6. Returns and Refunds

Returns or exchanges are accepted within [X] days of receipt, subject to our return policy.

Products must be returned unused and in original condition.

Personalized or custom orders are non-refundable unless faulty.

To return a product, contact us at [contact info] for instructions.

7. Intellectual Property

All content on the website, including images, text, and designs, is owned by Lyla and Ro Ro Ro Creations and protected by copyright.

You may not reproduce or use any content without our permission.

8. Limitation of Liability

To the fullest extent permitted by law, Lyla and Ro Ro Ro Creations is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect and use your data.

10. Changes to Terms

We reserve the right to update or change these Terms and Conditions at any time.

Changes will be posted on this page and take effect immediately.

11. Governing Law

These Terms and Conditions are governed by the laws of [your country/state].

Any disputes will be subject to the exclusive jurisdiction of the courts in [your location].

12. Contact Us

For any questions or concerns, please contact us at:
lylarorocreations@gmail.com
[Phone Number]
30 Lawrence Hill road, Dartford, Kent, Da1 3AG, United Kingdom.

1. Introduction

Welcome to Lyla and Ro Ro Ro Creations. By using our website and/or placing an order with us, you agree to comply with and be bound by the following terms and conditions.

2. Products and Availability

All products are subject to availability.

We reserve the right to discontinue or modify products without notice.

We strive to display product colours and images as accurately as possible but cannot guarantee exact matches due to screen differences.

3. Ordering

Orders placed through the website constitute an offer to purchase.

We reserve the right to accept or decline any order at our discretion.

Once your order is accepted, we will send you a confirmation email.

4. Pricing and Payment

Prices are as listed on the website and are subject to change without notice.

Payment must be made in full at the time of purchase.

We accept all payment methods.

All payments are processed securely.

5. Shipping and Delivery

We ship domestically within [your country/region].

Shipping times and fees are estimated at checkout.

We are not responsible for delays caused by the courier.

Risk passes to the customer upon shipment.

6. Returns, Exchanges, and Warranty

Customers may return or exchange items within 14 days of receipt.

Products must be unused, in original condition, and packaging intact.

Personalized or custom orders are non-refundable unless faulty.

We provide a warranty of 14 days from the date of receiving the item for any faults or defects.

To initiate a return or report a warranty issue, please contact us at lylarorocreations@gmail.com.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

7. Intellectual Property

All content on the website, including images, text, and designs, is owned by Lyla and Ro Ro Ro Creations and protected by copyright.

You may not reproduce or use any content without our permission.

8. Limitation of Liability

To the fullest extent permitted by law, Lyla and Ro Ro Ro Creations is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect and use your data.

10. Changes to Terms

We reserve the right to update or change these Terms and Conditions at any time.

Changes will be posted on this page and take effect immediately.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts in Kent.

12. Contact Us

For any questions or concerns, please contact us at:
Email: lylarorocreations@gmail.com
Address: 30 Lawrence Hill Road, Dartford, Kent

Privacy Policy — Lyla and Ro Ro Ro Creations

1. Introduction
At Lyla and Ro Ro Ro Creations, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our website or purchase our products.

2. Information We Collect

Personal details like your name, email address, shipping address, and payment information when you place an order.

Usage data such as your browsing behaviour on our website (via cookies or analytics tools).

3. How We Use Your Information

To process and fulfil your orders.

To communicate with you regarding your order status, updates, or customer support.

To improve our services and website experience.

To comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal data to third parties.

We may share information with trusted service providers (like payment processors and couriers) solely to fulfill your order.

5. Data Security

We use industry-standard security measures to protect your data.

Payment information is processed securely via trusted payment gateways and is never stored on our servers.

6. Your Rights

You have the right to access, update, or delete your personal information.

You may unsubscribe from marketing communications at any time.

7. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

8. Contact
If you have questions about your privacy or data, please contact us at lylarorocreations@gmail.com.

Return Instructions Message

How to Return or Exchange Your Order with Lyla and Ro Ro Ro Creations

Thank you for shopping with us! If you are not completely satisfied with your purchase, you can return or exchange your items within 14 days of receiving your order.

To start your return or exchange:

Email us at lylarorocreations@gmail.com with your order number and reason for return/exchange.

We will provide you with instructions and the return address.

Please ensure items are unused, in original condition, and in their original packaging.

Ship the items back to us using a trackable shipping method (return shipping costs are your responsibility unless the item is faulty or incorrect).

Once we receive and inspect your return, we will process your refund or send your exchange.

Please note:

Personalised or custom orders cannot be returned unless faulty.

Refunds will be processed to your original payment method within [7] business days after we receive your return.

If you have any questions, don’t hesitate to contact us at lylarorocreations@gmail.com.